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These events are arranged by Connect and it’s associates and aimed at Mortgage Intermediaries.

These events are arranged by Connect and it’s associates and aimed at Mortgage Intermediaries.

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Re-imagining how we can support vulnerable customers

6 July, 2021 @ 3:30 pm - 7 July, 2021 @ 4:15 pm

Platform:

BrightTalk

Content:

Join Kirsty Button, Customer Experience & Insight Director for Legal & General Insurance, as she sets the scene for what the regulator is saying about vulnerable customers and what is expected of financial services in response. Kirsty will showcase how Legal & General is implementing best practice to support vulnerable customers and to ensure we are doing our upmost to deliver our duty of care to them.

Advisers should tune in to understand what constitutes a vulnerable customer and the types of support they may need from a business to help them make the appropriate decisions and actions regarding their finances. Advisers will be able to gain invaluable insight to help them assess their own business practices and how they can evolve to ensure they offer as much support as possible to their own vulnerable customers.

Featuring:
Jodie White – Mortgage Transformation Product Owner, L&G Mortgage Club

 

REGISTER

Details

Start:
6 July, 2021 @ 3:30 pm
End:
7 July, 2021 @ 4:15 pm
Event Category:
Website:
https://bit.ly/3gKDvwq

Venue

events United Kingdom. + Google Map
View Venue Website

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Keep in mind that many events have limited places and are booked on a first-come, first-serve basis. Don’t delay, book early!
Keep in mind that many events have limited places and are booked on a first-come, first-serve basis. Don’t delay, book early!

IN ASSOCIATION WITH:

This site is intended for the use by intermediaries only. For mortgages and other related services please visit our main site at: connectmortgages.co.uk
Connect for Intermediaries is a trading style of Connect IFA Ltd which is authorised and regulated by the Financial Conduct Authority and is entered on the Financial Services Register under reference 441505. The FCA do not regulate all products we offer. Privacy Policy

Commission disclosure: We are a credit broker and not a lender. We have access to an extensive range of lenders. Once we have assessed your needs, we will recommend a lender(s) that provides suitable products to meet your personal circumstances and requirements, though you are not obliged to take our advice or recommendation. Whichever lender we introduce you to, we will typically receive commission from them after completion of the transaction. The amount of commission we receive will normally be a fixed percentage of the amount you borrow from the lender. Commission paid to us may vary in amount depending on the lender and product. The lenders we work with pay commission at different rates. However, the amount of commission that we receive from a lender does not have an effect on the amount that you pay to that lender under your credit agreement.

Making a Complaint: It is our intention to provide you with a high level of customer service at all times. If there is an occasion when we do not meet these standards and you wish to register a complaint, please write to: Compliance Department; Connect IFA Ltd, 39 Station Lane, Hornchurch, RM12 6JL or call: 01708 676110. If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service www.financial-ombudsman.org.uk