Leadership Shift at the SMP (Society of Mortgage Professionals) Signals Industry Innovation. The Society of Mortgage Professionals (SMP) has announced two influential leadership appointments that signal a bold new chapter for the UK mortgage industry.
Carlos Thibaut, former CEO of 360Dotnet, has been appointed Chair of the SMP. Joining him is Liz Syms, founder and CEO of Connect Mortgage Network, who will serve as Vice Chair.
These appointments bring decades of proven leadership in mortgage technology, compliance, and advisory support, two pillars critical to supporting mortgage advisers in a regulated environment.
Visionary Leadership in UK Mortgage Innovation
Thibaut brings decades of high-level leadership in the UK mortgage market, while Syms contributes specialist knowledge and operational excellence from Connect Group. Their combined influence aligns with SMP’s mission to empower mortgage professionals with smarter, faster, and more strategic pathways to success.
This leadership synergy strengthens collaboration across the industry, driving forward-thinking solutions that meet today’s regulatory, technological, and client-driven challenges. By prioritising innovation and experience, SMP positions itself as a network built for the future of mortgage advice.
Together, Thibaut and Syms embody the values of transparency, strategic execution, and growth, ensuring SMP remains a progressive force in shaping the next generation of mortgage professionals.
A Legacy of Leadership in Financial Services
Thibaut’s distinguished career includes more than a decade as Group Managing Director at Lifetime Group, where he led transformative growth and expansion across the financial advice sector. His leadership set benchmarks in adviser support, compliance, and operational scale.
He later served as Chief Executive at 360Dotnet, where he brought innovation to adviser platforms and digital solutions, reinforcing his reputation for agile, tech-forward leadership in financial services.
After a successful four-year tenure at 360Dotnet, Thibaut retired in 2019, leaving behind a legacy defined by strategic vision, adaptability, and a deep understanding of market shifts.
His career reflects not just longevity but also a forward-thinking, results-driven approach that continues to inspire leadership within mortgage networks and the broader UK advisory community.
Supporting the Future of Mortgage Professionals
Together, Thibaut and Syms represent a powerful blend of tech innovation and advisory insight. Their joint leadership is expected to advance the SMP’s initiatives, helping advisers remain competitive in a market shaped by Consumer Duty, regulatory complexity, and AI-driven change.
These changes are not just symbolic; they underscore a renewed focus on elevating standards across the UK mortgage network, providing a stronger infrastructure and community for appointed representatives, directly authorised brokers, and newly qualified mortgage advisers.
Shaping the Future of Mortgage Advice: New Leadership, Shared Vision
David Thomas, Managing Director of Chadney Bulgin and founding Chair of the Society of Mortgage Professionals (SMP), shared his thoughts on the society’s early years:
“It was an honour to be appointed as the first Chair of the SMP during such a pivotal time. We established a solid foundation while navigating the challenges of the pandemic.”
Thomas added his support for the incoming Chair:
“I’m proud to pass the baton to Carlos Thibaut. His leadership will undoubtedly drive the society forward and continue to elevate our profession.”
Carlos Thibaut Outlines a Vision for Progress
Carlos Thibaut, the newly appointed Chair of the Society of Mortgage Professionals, acknowledged the importance of his new role:
“Stepping into this position after David’s successful term is a privilege. At SMP, we’re committed to raising standards in mortgage advice and ensuring every adviser receives the professional support they deserve.”
He added:
“With a board full of talent and experience, I’m excited about what’s ahead for both the Society and the wider mortgage adviser community.”
Liz Syms Champions Adviser Development
Liz Syms, CEO and Founder of Connect Mortgages and Connect for Intermediaries, serves as Vice Chair of the SMP. She supports a network of over 250 mortgage advisers operating across both mainstream and specialist lending.
“Our focus must always be on improving adviser professionalism while keeping the consumer at the heart of what we do. That’s the SMP’s core mission.”
Syms continued:
“As Vice Chair, I look forward to working with Carlos and the board to strengthen the Society’s voice and empower advisers through better training, technology, and ethical standards.”
Explore More
For aspiring or newly qualified advisers, discover how we support early careers through our Adviser Mortgage Network for the Newly Qualified.
Learn more about the benefits of a support-driven mortgage network on our Why Join a Mortgage Network page.
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