Communication mastery: customers, advisers and lenders

What is it?
A 6-module CPD-accredited programme designed especially for mortgage administrators. It provides a structured, cohort-based learning experience, featuring live virtual sessions, expert-led insights and practical real-world application.

When is it?
The modules take place online throughout July 2026.

What is the academy’s purpose?
It aims to build confidence, strengthen industry knowledge, improve case quality and efficiency, and more…

Who’s eligible?
Your current job role must include at least 50% of mortgage administration, and you must have a minimum of 12 months’ experience in an administrative role.