Member Support

Promotional Connect graphic titled “Behind the Network” featuring the Member Support Team. It includes the text “Each week we introduce you to part of our team who work tirelessly behind the scenes. This week features: Member Support Team” above four headshots labelled Joseph, Ricky, Wendy and Paul, with the Connect logo at the bottom.

The Member Support Team Behind the Support Network | At Connect, getting started is only the beginning.  Every adviser remembers those first few steps. New systems. New permissions. New processes. New expectations. It can feel a little like learning a new dance while the music is already playing. That is why support cannot stop at […]

Specialist Placement Team

Banner graphic titled “Behind the Network” featuring the Connect Specialist Placement Team. The image shows five headshots in a row with the heading “The Specialist Placement Team” above them. The team members are labelled Darren, Lynn, Jake, Emmanuel and Chris, with the Connect logo in the bottom left and blue curved design elements framing the banner.

Specialist Placement Team: where complex cases find their place Some cases fit the box. Some cases break the box. And some cases need a team that knows the difference. If Connect were built for advisers who do not want to walk away from difficult opportunities, then the Specialist Placement Team is one of the clearest […]

Sales Director

“Behind the Network” graphic featuring a smiling man in a pink polo shirt on the right, with text on the left reading, “Each week we introduce you to one of our team who work tirelessly behind the scenes... This week: Niall Hebron, Sales Director,” above the Connect logo.

Sales Director, Sales Direction: Why Niall Hebron Helps Advisers Go Further with Connect Some people hold a title. Others bring it to life. At Connect, the title Sales Director means far more than oversight, reporting lines, and monthly targets. In the right hands, it becomes something else entirely. It becomes direction. Momentum. Confidence. It becomes […]

Case Managers

Case Managers group photo of eight colleagues in an office, with five people standing and three seated behind a wooden desk, posing in front of a window under bright ceiling lights.

Where the Real Match Is Won: Meet the Case Managers Behind Connect.  In football, people remember the goals. In mortgages, advisers often remember the offer. But anyone who has worked on a live case knows the real match is rarely won by a single moment. It is won through preparation, positioning, teamwork, and knowing exactly […]

Case Operations Manager

Promotional graphic for Connect’s “Behind the Network” series featuring Luke Syms, Case Operations Manager, with a smiling portrait on the right, blue curved background shapes, and text introducing him as this week’s featured team member.

Case Operations Manager: To Dare Is To Do, Where Cases Become Victories.  When an AR submits a case to Connect, it is easy to think the hard work is done. In reality, that is only the kick-off.  From that moment, the case enters one of the most important stages of the client journey. Every document, […]

Group Compliance Manager

Circular profile graphic of Ashiq Khan, Compliance Manager, smiling in a central portrait, surrounded by four icons labelled Policies, Audits, Regulations, and Risk, connected by a horizontal line on a light grey background.

Group Compliance Manager: Keeping Advisers on Track, One Step at a Time.  In every strong network, there are people who help you move forward and people who make sure the ground beneath you is firm. At Connect, both matter. As we mentioned in our previous feature on the Director of Training, building adviser confidence starts […]

Director of Training

Marketing graphic showing a professional headshot beside a graduation cap icon and a Connect network guide, with the text: “Where strong starts become lasting success.” Director of Training

Director of Training: taking the baton forward where strong starts become long-term success.  Joining a network can feel a bit like stepping onto the track for race day. There is anticipation, nervous energy, and a big question hanging in the air: what happens after the starting gun? At Connect for Intermediaries, the answer is simple. […]

Business Recruitment Manager

Graphic showing Tracy Robinson, Recruitment Manager, in a central circular photo with blue arrows pointing to six surrounding adviser headshots, each paired with a phone icon, illustrating her speaking with and supporting network members.

Business Recruitment Manager: Why the Right First Conversation Can Change Everything.  In business, timing matters. So does trust. But when advisers are deciding whether to join a new network, one thing matters just as much as any proposition, panel or process: the person at the other end of the phone. At Connect, that person is […]

Relationship Manager

Promotional graphic showing a woman in business attire beside a stylised map of southern UK, with location markers highlighting Hampshire, Dorset, South Wales, and the Midlands under the heading “Relations Manager Covering South of the UK”.

Meet Neve Birch: The Relationship Manager Helping Connect Grow Stronger.  At Connect, relationships are not a side note to the business. They are the business. Technology, systems, and AI all have an important place in a modern mortgage network, and Connect continues to embrace the tools that help firms work smarter and more efficiently. But […]

Head of Intermediary Relationships

Promotional Connect for Intermediaries graphic featuring the company logo in a large central circle, a smiling woman’s headshot in a blue circle on the left, and connected user icons across a blurred background of team portraits. Head of Intermediary Relationships

Head of Intermediary Relationships | Emma Roberts: The Pulse Behind Connect’s Adviser-First Approach. Every great network needs more than lenders, systems and processes. It needs energy. It needs direction. It needs someone who can bring people together, steady the course when markets shift and turn opportunity into action. At Connect, that person is Emma Roberts, […]