Broker News Alert: Service Levels

Service Levels
Our current turnaround times are:

  • New Full Mortgage Applications – 100% are being worked within 3 days, 76% within 2 days, 55% within 1 day
  • Post on Existing Applications – 100% are being worked within 3 days, 80% within 2 days, 55% within 1 day

With the addition of 5 new members of staff, and digital enhancements coming to bear, we expect to be back within standard 1 day turnaround times by the end of next week.

For any enquiries please call 020 7031 1551 or email on mortgage.enquiries@utbank.co.uk

For updates on cases already submitted to us please call 020 7031 1552 or upload existing documents through the mortgage portal at www.utbankmortgages.co.uk